Effective Office Management

• What are the Goals?
By the end of this training course, participants will be able to:
o Priorities and cope with multiple tasks without missing deadlines
o Think like a Manager – planning, making decisions and solving problems
o Manage their thoughts and feelings to improve self-confidence and self-empowerment
o Communicate effectively and assertively at all levels and in all situations
o Manage paperwork, diaries, meetings, presentations and phones more effectively
Who is this Training Course for?
This training course is suitable to anyone who works as office personnel as it will help them become more confident and effective at organizing their work and their office to achieve maximum out-put with minimal stress. Further, this is suitable to a wide range of professional, but will greatly benefit:
• Administration Assistants
• Personal Assistants
• Secretaries
• Supervisors/Team Leaders
• Office Managers
• Any individual working in the office support field
How will this Training Course be Presented?
The training course will be interactive and practical with learning methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their work challenges in a supportive environment. There will also be opportunity to practice assertive communication skills through role play and to present a presentation towards the end of the week.

The Course Content
Day One: Time and Task Management
• Excellent office management – what does it look, sound and feel like?
• The Reality Model – how to get the results you want
• 10 timeless principles of successful time and life management
• Working smarter not harder with high leverage activities
• Using technology to manage your time and tasks effectively
Day Two: Self-Management
• Overcoming internal blocks, habits and the beliefs that hold you back
• Quantum Theory: How we create our own reality with consciousness
• How to stop reacting from emotion and start responding with emotional intelligence
• Overcoming ego and developing real self-confidence and self esteem
• Staying calm and clear in the midst of chaos, conflict and change
Day Three: Communication Skills
• Identity different styles of communication in yourself and others
• Overcoming fear and becoming a clear and direct communicator
• Managing conflicts through a win-win approach
• Listening skills – seeking to understand before being understood
• Understanding different personality types and how to deal with them

Day Four: Brain Skills
• Mind Mapping techniques for every occasion
• Planning skills – using a Gannt chart to manage small projects
• Creativity and problem solving techniques
• Rational and Intuitive Decision-Making tools
• Whole Brain development
Day Five: Career Management
• Develop your own brand as a professional
• Using phone and email and social media effectively
• Body Language – understanding others and projecting a positive self-image
• Planning and presenting your ideas confidently in front of an audience
• Creating excellent power point presentations that people remember