Building and Using Competency Frameworks

OBJECTIVES
• Define a competency and understand the distinction between competencies and skills
• Understand the various types of competencies – behavioral competencies, technical competencies, leadership competencies and business competencies
• Write behavioral competencies correctly including the use of measurement
• Describe how to use competencies in a business environment
• Develop a competency framework
• Link competencies to organizational objectives and values – manage not only what staff do but how they do it
• Use competencies for recruitment and assessment, for development and for performance management
WHO SHOULD ATTEND?
• HR professionals and others involved in the development of the human resource
• It will be of value to anyone with an interest in the management of people and/or with an involvement in the introduction or maintenance of a competency framework
• Also of interest to those who wish to learn about competencies for the first time and those who wish to refresh established knowledge
COURSE OUTLINE
DAY 1 – The thinking behind Behavioral Competencies
• Competencies or Competences
• The origin of Competencies
• Establishing a Competency Framework
• Repertory Grid Interviews
• Pyramiding
• Definition of behavioral competencies
• Competencies/Objectives/Tasks/Skills/Outputs
DAY 2 – Competencies in a Business Environment
• The Performance Gap
• Definitions and Levels
• Advantages of using Competencies
• Competency-Based Interviewing
• Establishing a competency framework
• A competency library
• Success factors
DAY 3 – Applying Competencies
• Making the case to management
• Recruitment and Selection
• Career Development
• Succession Planning
• Competencies and links to training and development
• 360 degree feedback
DAY 4 – Practical exercises
• Assessment and Development Centers
• Recruitment and Selection
• Simulations
DAY 5 – Using Competencies for Performance Management
• Performance Management – the four stages
• Conducting review meetings
• Giving Feedback
• Coaching and Mentoring
• Rating scales and links to pay