Employee Relations Management

OBJECTIVES
• Understand the core rationale of Employee Relations
• Know how to operate the psychological contract
• Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader
• Know how to manage change
• Be able to deal with performance problems and solutions
• Be able to deal with conduct problems and solutions
• Be able to modify the behavior of employees
• Be able to influence the behavior of managers and team leaders
• Be able to operate disciplinary procedures
• Be able to conduct effective disciplinary interviews
• Understand and operate the grievance procedure
• Know how to manage absence
• Understand the role of an Employee Assistance Program
• Know the difference between leadership and management
COURSE OUTLINE
DAY 1
The Core Role of Employee Relations
• The Context
• Change Management
• ER and Nationalization
• Understanding the Rationale of ER
• The Core Role of ER
• The distinction between the role of ER and the role of the Manager
• The Impact on Policies and Procedures
• Change Agent and Employee Champion
• The Psychological Contract
DAY 2
The ER function in Practice
• Communications
• Team Briefing
• Consultation
• Discipline- Gross misconduct
• Discipline – poor performance
• Appeals
• Handling sickness absence
• Return to work interviews
• Notification Rules
• Trigger Mechanisms
DAY 3
Supporting the Manager, Supervisor or Team Leader
• Grievances
• Conducting the Grievance Interview
• Management’s right to manage
• Equal Opportunities
• Discrimination
• Harassment and Bullying
• Motivation
DAY 4
Managing Performance, Counseling, Providing Employee Assistance
• The performance management process
• Giving Feedback
• Coaching
• Counseling – Managers and Supervisors
• Counseling staff
• Employee Assistance Program
DAY 5
Getting the Best from People
• Getting the best from People
• Leading v Managing
• Leadership Competencies
• Personal Development Planning